Client Contact Center Test (T3C) - Client Service & Collection Workshops this report provides a concise

this report provides a concise analysis to improve understanding of the team

Integrated approach: connects personality traits

Authenticity of responses: a forced-choice questionnaire designed to bypass social desirability and reveal genuine preferences

Certification content and duration

Normal personality affects the ability to get along with others and achieve one's goals

Client Contact Center Test (T3C) - Client Service & Collection Workshops this report provides a conciseDescription This tool is a simulation designed mainly for entry level positions in customer service and collections contact centres. Four categories of competencies are assessed: functional aspects (e. g., client oriented), personal aspects (e. g., empathy), sales aspects (e. g., negotiation skills) and results performance aspects (e. g., self confidence).